Shipping Policy
1. Introduction
At Aram Publications (“we,” “us,” or “our”), we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our website https://arampublication.com.
By placing an order with us, you agree to the terms specified in this policy.
2. Shipping Locations
✅ Domestic Shipping: We currently ship orders across India.
✅ International Shipping: International shipping is not available at this time.
3. Order Processing Time
✅ Processing Time: All orders are processed within 1-2 business days after payment confirmation.
✅ Order Verification: We may contact you for verification in case of any discrepancies in the order details, which may lead to a delay in processing.
⏰ Note: Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Duration and Delivery Time
✅ Standard Delivery: Orders are delivered within 5-7 business days from the date of dispatch, depending on the destination.
✅ Express Delivery: If available, express shipping options will be displayed at checkout, with delivery timelines between 2-3 business days.
⏰ Note: Delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or logistical delays.
5. Shipping Charges
✅ Standard Shipping: Shipping charges are calculated based on the delivery location, order weight, and selected shipping method.
✅ Free Shipping: We may offer free shipping on orders above a specified amount, as mentioned during promotions or offers.
⚠️ Note: Any additional taxes or charges applicable to your location will be displayed at checkout.
6. Tracking Your Order
✅ Order Tracking: Once your order is dispatched, you will receive an email or SMS with a tracking number and a link to track your order.
✅ Real-Time Updates: You can track the status of your order by visiting the provided link or through our website.
7. Delivery Attempts
✅ Multiple Attempts: Our delivery partners will make up to three (3) attempts to deliver your package.
✅ Failure to Deliver: If delivery is unsuccessful after multiple attempts, the package will be returned to us. Additional charges may apply for re-shipping.
8. Undeliverable Packages
✅ Incorrect Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect addresses.
✅ Unavailability of Recipient: If you are unavailable to receive the package, please arrange for an alternative delivery or provide special instructions while placing the order.
9. Lost or Damaged Shipments
✅ Damaged Packages: If your package is damaged during transit, please contact us immediately at info@arampublication.com with photographic evidence.
✅ Lost Packages: In the rare event that your package is lost in transit, we will initiate an investigation with the courier and provide a suitable resolution, which may include a replacement or refund.
10. Returns Due to Failed Delivery
✅ Return to Sender: If a package is returned due to an incorrect address or failure to receive it, we will attempt to contact you for re-shipping. Additional shipping fees may apply.
✅ Unclaimed Packages: If the package remains unclaimed for 7 days after attempted contact, the order may be canceled, and a refund (excluding shipping charges) will be processed.
11. Cancellation of Orders Before Shipping
✅ Order Cancellation: You may cancel your order before it is dispatched by contacting us at info@arampublication.com. Once the order is shipped, it cannot be canceled.
12. Force Majeure
We are not responsible for delays or failures in delivery caused by circumstances beyond our control, including natural disasters, pandemics, strikes, transportation delays, or government regulations.
13. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
📚 Aram Publications
Website: https://arampublication.com
📧 Email: info@arampublication.com
📞 Phone: +91-9150724997 / 9865976642