Return and Refund Policy

1. Introduction

At Aram Publications (“we,” “us,” or “our”), customer satisfaction is our priority. We aim to provide high-quality publications and a seamless shopping experience. This Return and Refund Policy explains the conditions under which you may return products and request refunds for purchases made through https://arampublication.com.

By purchasing from our website, you agree to comply with the terms outlined in this policy.

2. Eligibility for Returns

✅ Timeframe: Returns must be initiated within 7 days of receiving the product.
✅ Condition: Products must be returned in their original condition, unused, and undamaged, with all original packaging, tags, and receipts included.
✅ Non-Returnable Items: The following items cannot be returned:

E-books or digital downloads.
Discounted or clearance items.
Customized or personalized books.
Opened or used products unless they are defective or damaged.

3. Return Process

✅ Step 1: Contact Us
To initiate a return, please contact us at info@arampublication.com with the following details:

Order number.
Reason for return.
Photographic evidence (if the item is damaged or defective).

✅ Step 2: Return Authorization
Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to ship the item back.

✅ Step 3: Shipping the Item
You are responsible for returning the product to us. Please ensure that the package is securely packed to prevent any damage during transit.

✅ Step 4: Inspection and Approval
Upon receiving the returned item, we will inspect it to verify its condition. If the return is approved, we will initiate the refund process.

4. Refund Policy

✅ Eligibility for Refunds:
Refunds are applicable in the following cases:

The product received is defective or damaged.
The product delivered is incorrect or does not match the order.
The item is returned in accordance with our return policy.

✅ Refund Process:
Once your return is approved, refunds will be processed as follows:

Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Refunds typically take 7-10 business days to reflect in your account after approval.

✅ Partial Refunds:
In certain situations, only partial refunds may be granted:

If the product shows signs of use.
If the item is not returned in its original condition or packaging.

5. Exchange Policy

✅ Exchanges:
We offer exchanges only if the item is defective or damaged. If you would like to exchange your item for the same product, please contact us at info@arampublication.com within 7 days of receiving the product.

✅ Exchange Process:
The item must be returned for inspection before a replacement is dispatched.

6. Cancellation Policy

✅ Order Cancellation:

Orders can be canceled before they are shipped.
To cancel your order, contact us at info@arampublication.com with your order number.
If the order has already been shipped, the cancellation request will be treated as a return, and shipping charges may apply.

7. Return Shipping Costs

✅ Customer Responsibility:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as incorrect or defective items).

✅ Non-Refundable Shipping Charges:
Original shipping charges are non-refundable unless the return is due to an error on our part.

8. Damaged or Defective Items

✅ Report Damage:
If you receive a damaged or defective item, please contact us immediately at info@arampublication.com with photographic evidence. We will arrange for a replacement or provide a refund, as applicable.

9. Late or Missing Refunds

✅ Processing Time:
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider, as processing times may vary.

✅ Contact Us:
If you have followed these steps and still have not received your refund, please contact us at info@arampublication.com.

10. Force Majeure

We are not liable for delays or failures in processing returns or refunds due to circumstances beyond our control, including natural disasters, strikes, or government regulations.

11. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

📚 Aram Publications
Website: https://arampublication.com
📧 Email: info@arampublication.com
📞 Phone: +91-9150724997 / 9865976642